酒店英语口语

时间:2025-03-27 07:03:40 计算机

一、前台接待类

1. 欢迎与问候

Good morning, sir/madam!

Good afternoon, ladies and gentlemen!

Good evening, [客人姓氏]!

How are you today, [客人姓名]?

2. 房态查询

Is there a room available for tonight?

Do you have a room with a [front/back] view?

I reserved a [type of room] for [date].

3. 入住登记

Please fill out this registration form.

Could you please provide your visa number?

二、客房服务类

1. 日常需求

I would like to order breakfast/lunch.

The bathroom needs cleaning.

Could you check the weather forecast for tomorrow?

2. 设备使用

This is the room service menu.

I need to report a maintenance issue with the [equipment].

三、餐饮服务类

1. 餐饮点餐

I'll have the [dish] at [time].

Could we get the check, please?

2. 特殊需求

Do you have any dietary restrictions?

Can we have a private dining room for our meeting?

四、离店结算类

1. 结账办理

Could you please provide your bill?

How would you like to pay today?

2. 送别语

Have a safe journey!

Goodbye and good luck!

五、紧急情况处理

Please call the front desk immediately.

We need to cancel our reservation.

注:实际使用中需根据具体场景灵活运用,建议配合肢体语言和微笑提升服务效果。建议通过酒店官网、在线学习平台(如沪江网校)或权威词典进一步拓展词汇量。