一、前台接待类
1. 欢迎与问候
Good morning, sir/madam!
Good afternoon, ladies and gentlemen!
Good evening, [客人姓氏]!
How are you today, [客人姓名]?
2. 房态查询
Is there a room available for tonight?
Do you have a room with a [front/back] view?
I reserved a [type of room] for [date].
3. 入住登记
Please fill out this registration form.
Could you please provide your visa number?
二、客房服务类
1. 日常需求
I would like to order breakfast/lunch.
The bathroom needs cleaning.
Could you check the weather forecast for tomorrow?
2. 设备使用
This is the room service menu.
I need to report a maintenance issue with the [equipment].
三、餐饮服务类
1. 餐饮点餐
I'll have the [dish] at [time].
Could we get the check, please?
2. 特殊需求
Do you have any dietary restrictions?
Can we have a private dining room for our meeting?
四、离店结算类
1. 结账办理
Could you please provide your bill?
How would you like to pay today?
2. 送别语
Have a safe journey!
Goodbye and good luck!
五、紧急情况处理
Please call the front desk immediately.
We need to cancel our reservation.
注:实际使用中需根据具体场景灵活运用,建议配合肢体语言和微笑提升服务效果。建议通过酒店官网、在线学习平台(如沪江网校)或权威词典进一步拓展词汇量。